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How to Order from
Precision Photo |
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5 Different options
to choose from! |
1.
Order Online!
Place your
order through our automated website.
Use our automated shopping cart system by clicking on the
button next to the items you wish to buy and they
will be added to your shopping cart. When
your selection of merchandise is complete, click on the "checkout"
button on the shopping cart page to complete your order. You can
always view the contents of your cart by clicking on the "View Cart"
button at the top of any page. This system operates 24 hours
a day, every day including holidays. Orders are processed and
shipped during regular business hours.
Precision Photo
accepts Visa, MasterCard, and Discover, and PayPal.
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2.
Call us! For fastest service
we can take your
order over the phone at (586)329-4495.
Office hours are 9:00 AM to 5:00 PM Eastern (New York) time zone
Monday through Friday.
Precision Photo accepts Visa, MasterCard, Discover.
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3.
E-mail us!
We
can take your order from e-mail. (response
may be 1-2 days)
Just describe the items you would like or
copy and paste them from the website listings. Give us your name,
shipping address, telephone number, and the first 8 digits of your
credit card number. We will calculate the shipping costs and total
for you and e-mail it to you. Then simply send a second e-mail
with the rest of the numbers from the credit card, the expiration date,
and the billing address for the credit card (if different from the
shipping address). We will then send your purchase to you right
away. By sending the credit card information split among two
e-mails some measure of security is maintained. Precision Photo
accepts Visa, MasterCard, and Discover. |
4.
Snail mail us!
If you prefer, we are happy to take payment
through the mail by check or money order. If you are sending
payment from outside the U.S. please make sure that your check is made
out in U.S. Dollars. It would be wise to call
or e-mail first to make sure the merchandise you want is in stock and
have it put on hold until your check arrives. Please note that the
merchandise will not be shipped until your funds clear our bank (except
in the case of bank or cashier's checks or U.S. Postal money orders).
Our mailing address is:
Precision Photo
20061 Ballantrae Drive
Macomb Township, MI 48044 |
5.
Pay Securely with
Tell us what you would like by any
method of communication and Precision Photo will e-mail you a
PayPal invoice where you can securely enter your payment information. Payments through PayPal can be made with
Visa, MasterCard, Discover, American Express, or e-check. If you
already have a PayPal account, funds can be sent from your account to bocaphoto@aol.com.
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 Package Shipping 
We mostly use USPS for
shipments because in most cases it
allows us to save our customers money on shipping. We are pleased
to pass the savings along. We are not in the shipping business,
our shipping department runs at break-even or even a slight loss money
wise. Express delivery is available upon request. Shipping cost will be
quoted before item is billed. Precision Photo does not ship C.O.D. Shipping times vary quite a
bit. Shipments within the US usually take between 1 and 7 days
depending on location and shipping method. Export shipments
usually take 4-10 days, but delays for customs are not uncommon and can
increase the time to as much as 3 weeks or more in extreme cases.
Shipping times do not include weekends or holidays.
Credit card transactions are never
charged until the order ships, except in the case of special
orders. When PayPal is used as the payment method the payment is
made at the time the order is placed.
Unclaimed
or refused packages- Packages that are returned to us by the
shipping carrier as unclaimed or refused will be treated as returns.
The order will be refunded less shipping charges to the original
account.
BACKORDERS - When items that have
been ordered are unavailable to ship they will be placed on
backorder. Backordered items that become available within 60 days of the
original order will be shipped automatically unless we are asked to do
otherwise. Backordered items that become available more than 60
days after the original order may not be shipped until consent is
given. Backorders over six months old will be considered expired
and will be cancelled. When an order is placed and at least 50% value of the order
ships initially, all remaining backorders will ship with no additional
shipping charge.
SECURITY- We will NEVER share
any of your
information with anybody! Your billing information is kept
completely confidential and secure! Identity theft is a serious
issue today and we want you to be confident that all sensitive
information is carefully controlled. We also know that junk mail
and e-mail is annoying so we never have and never will sell your
information to a mailing list.
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Order Tracking
We are admittedly low-tech here. We don't have the level of
automation necessary for automated order tracking. If you'd like to check on the status of your
order please email bocaphoto@aol.com
or call (586) 329-4495. Please make sure to reference the
9 or 10 digit order number (not PayPal transaction number) or if you don't have the
order number please give your name and the date of the order. |
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Merchandise Returns
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We will accept returns on merchandise with the exception of
batteries, books,
closeouts, videos, software, light bulbs or special orders which may only be exchanged for the same item within
30 days if defective in manufacture.
A return authorization is required for all returns. The return
authorization number should be clearly marked on the outside of the
package. All returns must be sent within 30 days of original delivery and should be accompanied by a copy
of the sales
invoice. Items must be in the same condition they were sold in,
complete with all packaging and accessories as supplied at the time of
sale. New cameras, lenses, and electronics will be charged a
15% restocking fee. Special orders and customized items are not returnable. All
refunds are less original shipping charges. Items that were ordered with
a free shipping promotion will be refunded less our original shipping
cost.
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International Orders
We are happy to take orders
from our international customers and we ship to over 75 countries.
However, due to recent security issues we
thoroughly check all orders
to make sure they are not fraudulent. "High fraud risk"
orders will be declined.
Import Duty
Please note that import duty and other
taxes may be charged on your order. These are determined by the
customs department in the country of importation and are completely
beyond our control and the sole responsibility of the buyer. While
the vast majority of our shipments outside the USA are not charged duty,
occasionally it does happen. Under no circumstances will we
falsify customs documents nor rebate taxes on our shipments.
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